Florist Wood Green Privacy Policy

Name: SANTORINI DREAM
Brand: Florist Wood Green
Price: 119.00 GBP
Availability: InStock

Introduction

This Privacy Policy sets out how Florist Wood Green collects, stores, processes, and protects the personal data of customers placing orders in Wood Green and surrounding districts. We are committed to maintaining your privacy and complying with the UK General Data Protection Regulation (GDPR). Please read this policy carefully to understand how we manage your information.

Scope of this Policy

This Privacy Policy applies to all customers and users who place orders with Florist Wood Green for delivery in Wood Green and neighbouring areas. By making a purchase or using our services, you agree to the practices described in this policy.

What Data We Collect

When you interact with Florist Wood Green, we may collect the following types of personal data:

Identity Data: Your name, surname, and, if purchasing on behalf of someone else, recipient's name.
Contact Data: Delivery address, billing address, contact phone number, and, where provided, email address.
Order Data: Details of your order, delivery instructions, and transaction information (excluding full payment card numbers).
Payment Data: Payment details (such as the last four digits of your card; payments are processed through secure third-party providers, and we do not store your full card data).
Communication Data: All correspondence with us, including any queries, feedback, or complaints.
Technical Data: IP address, browser type, and device information automatically collected if you use our website.

Lawful Basis for Processing

Florist Wood Green only processes your personal data where we have a lawful basis under GDPR. This includes:

Contractual Necessity: We process your personal data to fulfil your order, deliver goods, and communicate with you about your purchase.
Legal Obligation: We may process and retain data to meet legal requirements (such as accounting and tax regulations).
Legitimate Interests: We may use your data to improve our services, address problems, or send communications relevant to your purchase.
Consent: Where required (for example, for marketing materials or optional newsletters), we process data based on your express consent, which you may withdraw at any time.

How We Use Your Data

We use your personal data for the following purposes:

To process and fulfil your flower or gift orders.
To communicate with you regarding your order, delivery, or to address any customer service enquiries.
To comply with legal and regulatory requirements.
For internal record-keeping, accounting, and auditing.
To enhance and improve our products and customer service.

Data Retention

Florist Wood Green retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically:

Order and transaction data is retained for up to six years for accounting and tax compliance.
Communication and feedback data is retained for up to two years after resolution.
Marketing data is retained in accordance with your preferences and erased upon withdrawal of consent.

After the retention period, your personal data will be securely deleted or anonymised.

Data Processors and Third Parties

In order to operate our business effectively, Florist Wood Green may share your data with trusted third-party processors and service providers, including but not limited to:

Payment processing providers (handling secure card payments and refunds).
Delivery services, to fulfil your orders.
IT and website hosting providers, for secure data storage.
Professional advisers, such as accountants or legal counsel (where required).

All such processors act on our instructions and are bound by strict data protection and confidentiality obligations in accordance with GDPR.

Your Data Protection Rights

Under GDPR, you have the following rights regarding the personal data we hold about you:

Right to Access: You can request a copy of your personal data held by us.
Right to Rectification: You may request correction of incomplete or inaccurate information we hold about you.
Right to Erasure: You may, in certain circumstances, request deletion of your data ('right to be forgotten').
Right to Restrict Processing: You may ask us to suspend processing of your data in certain scenarios.
Right to Data Portability: Where applicable, you can request to receive your data in a structured, commonly used, machine-readable format.
Right to Object: You may object to processing where we rely on legitimate interests, or for direct marketing.
Right to Withdraw Consent: If we process your data based on consent, you have the right to withdraw this consent at any time.

To exercise any of these rights, please contact us using the means provided on our website or through your usual point of contact with Florist Wood Green.

Data Security

We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, loss, or misuse. Only authorised personnel and trusted third-party processors have access to your data for the purposes outlined in this policy.

International Data Transfers

Florist Wood Green operates primarily within the United Kingdom. If any data transfer to processors in other countries takes place, we ensure that appropriate safeguards and protection, as required by GDPR, are in place.

Updates to this Policy

We may update this Privacy Policy from time to time to comply with legal obligations or reflect changes in our practices. The most current version will always be available on our website. We encourage customers to review it periodically.

Contact and Complaints

If you have any questions or concerns about how Florist Wood Green processes your personal data, or if you wish to make a complaint, please get in touch using the contact information provided on our website. If you are unsatisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).