At Florist Wood Green, we take pride in delivering only the freshest flowers to households and local businesses throughout Wood Green. As your trusted local florist, our team is committed to ensuring every order arrives in perfect condition, bursting with vibrant colour and long-lasting fragrance. Our Fresh Flowers Guarantee means you can order in complete confidence, knowing each bouquet or arrangement has been carefully prepared and quality checked by our expert florists.
We go to great lengths to pack and transport your floral arrangement safely. However, on rare occasions, flowers may be damaged in transit. If your flowers arrive damaged, wilted, or in any way not to the high standard promised by our Fresh Flowers Guarantee, please reach out to us within 24 hours of delivery. To help us resolve your issue swiftly, please provide a clear photo of the damaged flowers and proof of purchase (such as your order reference number).
We guarantee that all our fresh flower arrangements will remain at their best for a minimum of five days from the date of delivery, provided the flowers are cared for according to the supplied instructions. If your flowers do not last for at least five days, and you have followed the care instructions, please get in touch with us as soon as possible after noticing any issues so we can make things right. Our goal is to ensure every bouquet you receive from Florist Wood Green meets our high standards for freshness and quality.
Your satisfaction is our priority. If your flowers were damaged on arrival or did not meet the freshness window, we will happily offer you a replacement bouquet or a full refund. When you contact us with your order issue, our team will guide you through your options. Replacements are typically delivered at the next available delivery window, and refunds are processed promptly via the original payment method once your claim is verified.
We appreciate your feedback and take all complaints seriously. If you are dissatisfied with any aspect of our service—whether related to flower freshness, delivery, or overall experience—please contact us directly. Our dedicated customer service team will acknowledge your complaint within one working day and investigate your concerns thoroughly. We aim to resolve all complaints within five working days, using your feedback to improve our service for all our valued Wood Green customers.
Florist Wood Green is proud to serve our community with integrity and care. We cherish the trust placed in us by local households and businesses and work tirelessly to uphold our reputation for exceptional flowers and customer service. Thank you for supporting your neighbourhood florist and for letting us bring joy and beauty into your life and workspaces.
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