Welcome to the Florist Wood Green online flower delivery service. By accessing or using our website to place orders for flowers and related products, you agree to be bound by these Terms and Conditions ("Terms"). These Terms apply to all orders placed for flower delivery in Wood Green and the surrounding areas. Please read them carefully as they govern your legal rights and obligations in relation to our services.
By placing an order through our website, you confirm that you are legally capable of entering into binding contracts and are at least 18 years old. If you do not agree to these Terms or do not meet the eligibility requirements, you must not use our services.
Our online flower delivery service is available to customers located in Wood Green and the nearby surrounding areas. If you attempt to place an order for delivery outside this area, we reserve the right to cancel your order and refund any payment made in accordance with these Terms.
To place an order for flower delivery in Wood Green, please follow these steps:
Upon successful payment, you will receive an automated order confirmation via the website and/or SMS notification.
Our acceptance of your order takes place when we send you an order confirmation. This is when a binding contract is formed between you and Florist Wood Green. If your requested products are unavailable, or if there is an issue with your order, we will inform you as soon as possible and will not process your order until we have your instructions.
All orders are subject to the availability of flowers and materials. Due to seasonal and supply changes, we may need to substitute some items. We will do our best to ensure that any substitutions are of equal or greater value and match the style and colour scheme of your original selection. Where possible, we will notify you of significant substitutions prior to delivery, but we reserve the right to make reasonable substitutions without prior notice if necessary to fulfill your order in a timely fashion.
All prices for flowers, products, and delivery charges are listed in Pounds Sterling (£) and include Value Added Tax (VAT) where applicable. We reserve the right to alter prices at any time, but changes will not affect orders which have already been placed and accepted.
Full payment must be received at the time of ordering. We accept major credit and debit cards, as well as other payment options displayed at checkout. Payment information is processed securely according to industry standards. If your payment cannot be authorised for any reason, your order will not be processed, and we will inform you of this as soon as possible.
If you wish to amend or cancel your order, please do so as soon as possible. Cancellation or amendments must be requested before the order has been processed for delivery. To request a change or cancellation, contact our customer service team through the website contact form or the account area.
Orders that have already been prepared or dispatched for delivery cannot usually be amended or cancelled. For perishable goods (flowers and floral arrangements), statutory rights of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply. However, we will always try to accommodate your request where possible and practical.
Refunds for cancelled orders will be processed using the original method of payment and will be subject to our discretion and applicable terms.
Florist Wood Green offers flower delivery services throughout Wood Green and surrounding local areas. We make every effort to deliver your order on your selected delivery date, but delivery times are not guaranteed unless expressly stated.
Deliveries are made to the address provided at the time of ordering. Please ensure all delivery details are accurate and complete, including postcode and recipient contact information. Incorrect or incomplete information may lead to delays or failed delivery. We are not responsible for non-delivery or missed deliveries resulting from insufficient or inaccurate delivery information.
If the recipient is not available at the time of delivery, we may leave the order with a neighbour or in a safe place at our discretion. If neither option is possible, we will attempt to contact you or the recipient to arrange alternative delivery or collection. Additional delivery attempts beyond our standard service may incur further charges.
We take great pride in the quality and freshness of our flowers. Should you be dissatisfied with the product or service received, please notify us within 24 hours of delivery with details and photographic evidence if possible. We will investigate the issue and, where appropriate, offer a replacement, refund, or other suitable resolution at our discretion. Claims made more than 48 hours after delivery may not be considered.
While we aim to provide a high-quality and reliable online flower delivery service in Wood Green, our liability is expressly limited as follows:
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, nor for fraud or fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.
All content on the Florist Wood Green website, including but not limited to product images, descriptions, text, logos, and site design, is protected by copyright, trademark and other intellectual property rights. You may view and use the website for personal purposes only. Use of our content for commercial or republication purposes without our express written consent is strictly prohibited.
We are committed to protecting your privacy and handling your personal data lawfully. All information collected during order placement and customer interactions is used solely for the fulfilment of your order and the improvement of our services. We do not sell or share your personal data with unauthorised third parties. More information on how we process and protect customer data can be found in our Privacy Policy, available on our website.
We may update or revise these Terms from time to time to reflect changes in our business, the law, or improvements to our services. The most current version of the Terms will always be available on our website and will apply to all new orders placed after such changes are posted. Please check regularly to review the current Terms applicable to your use of our online flower delivery service in Wood Green.
These Terms and Conditions are governed by, and construed in accordance with, the laws of England and Wales. If you are a consumer resident in Wood Green or the surrounding areas, any disputes arising in connection with these Terms or our services shall be subject to the non-exclusive jurisdiction of the English courts.
If any part of these Terms is found to be invalid, unenforceable or illegal by a court or relevant authority, the remaining provisions will continue in full force and effect. Any waiver or failure to enforce any provision of these Terms does not constitute a waiver of such provision.
These Terms and Conditions form the entire agreement between you and Florist Wood Green with respect to online orders for flower delivery in Wood Green and the surrounding area and supersede all prior agreements or representations.
If you have any queries regarding these Terms and Conditions, the order process, cancellations, payments, or delivery of your flowers in Wood Green, please use the contact form available on our website. We aim to provide prompt and clear responses to all customer enquiries.
Note: These Terms and Conditions apply to all customers using Florist Wood Green online flower delivery in Wood Green and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wood Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wood Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
